Better questions. Better answers.
You've had discovery calls before. Generic questions. Surface-level answers. We come with your context already mapped. So the conversation goes straight to what matters.
Most discovery calls start at zero. You explain your business. By the time they understand the basics, the time is almost over. We don't start at zero.
Your competitive landscape, market patterns, and industry dynamics.
What we can't learn externally becomes our focus for the conversation.
Specific to your situation, not generic templates we ask everyone.
When the call starts, we're not catching up. We're already in.
Every call is different because every business is different. We don't follow a rigid script. We follow you.
The problems you articulate
The assumptions underneath
The blind spots you're too close to see
The way you describe a problem often contains assumptions you don't know you're making.
Most conversations stay at the surface. You say you have a hiring problem. The vendor starts talking about recruiting solutions. But the hiring problem might not be the actual problem.
“We have a hiring problem.”
Why?
“We can't find qualified people.”
Why?
“The job requires very specific knowledge.”
Why?
“Our processes are complex and undocumented.”
Why?
“The people who know them are too busy doing them.”
What it looks like: A hiring problem.
What it actually is: Knowledge locked in heads. The hiring problem is a symptom. The constraint is that critical knowledge lives only in people who are too busy to transfer it.
Once we identify a potential constraint, we test it. Does it explain multiple symptoms? Would solving it resolve several problems at once?
Not because we're smarter. Because we're not inside it like you are.
The clarity is yours regardless of what happens next.
45 minutes. We come with your context already mapped. You leave with clarity you didn't have before.
Step 2 of 7 in our engagement process
Everything from discovery feeds into analysis. The symptoms, constraints, and patterns all go through our systems and emerge as a complete diagnosis.